February 2023 7th issue: Watch out for poor customer service
Companies are becoming conspicuous that customer service deteriorates due to labor shortages. Going from low work to busy suddenly is like a person who doesn't get enough exercise suddenly doing a lot of exercise. The work becomes hard and slow, the response to customers becomes sloppy, and mistakes and troubles increase easily. Continuing to operate understaffed conditions can lead to customer dissatisfaction, increased complaints, and reduced sales. Be careful of the deterioration of customer service, such as when you are busy after the end of COVID issue.
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