July 2024 Part 6: Get your customers to put it into words
Get your customers to "put it into words." What do they want and expect? How do they feel about you? What do they think of your customer service, your proposals, and your deliverables? How did they feel overall? Would they want to place an order with you again? By getting your customers to "put it into words," you can quantify how they think of you and get hints for improving your service.
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